alek Casino & Sportsbook FAQ

We at alek require identity verification before you can access higher betting limits or withdraw winnings. The typical documents we accept are a government-issued photo ID such as a national identity card (KTP), passport, or driver's license. We may also request proof of address, such as a recent utility bill or bank statement showing your name and current address. During verification, we ask you to upload clear photos or scans of these documents through your account dashboard. We review submissions within one to two business days. Once verified, you unlock full access to all alek markets—Liga 1, Piala AFF, Champions League, live-dealer tables, and slots. If your submission is rejected, we provide feedback on what we need, and you can resubmit.

If you forget your alek password, click the "Forgot your password?" link on the member login page. Enter the email address associated with your account. We will send you a password-reset link to that email within a few minutes. Click the link and follow the instructions to create a new password. Your new password must be at least eight characters long and include a mix of uppercase, lowercase, and numbers. Once you set your new password, you can log in immediately. If you do not receive the email, check your spam folder or verify that you entered the correct email address. If you cannot access the email associated with your account, contact our support team to verify your identity and regain access.

If you notice unauthorized activity, an unrecognized login, or any sign that someone else has accessed your alek account, act immediately. First, change your password from a secure device using the password-reset process. Second, review your recent login history and transaction record in your account settings to identify any suspicious activity. Third, contact our support team through your account dashboard and report the suspected breach. Provide details of what you observed—unusual login times, unrecognized transactions, or location mismatches. Our security team will investigate and may temporarily freeze your account to prevent further unauthorized access. We will work with you to recover your account and reverse any fraudulent transactions if applicable. Do not share your password or two-factor authentication codes with anyone, including alek staff.

Depositing via local payment, online payment, or e-wallet on alek is straightforward. Log in to your account, navigate to the Deposit section, and select your preferred payment method. Enter the amount you wish to deposit. You will be redirected to the payment provider's page where you authorize the transaction using your wallet PIN or biometric authentication. Once authorized, the funds appear in your alek account balance within seconds. No additional fees apply—the deposit amount transfers directly to your betting balance. You can then use those funds to wager on Liga 1 matches, Piala AFF tournaments, live-dealer games, or slots. There is no minimum or maximum deposit, though your payment provider may impose their own limits. If a deposit fails, check that your wallet has sufficient balance and that your payment method is not blocked. If the issue persists, contact our support team with your transaction reference number.

If a deposit or withdrawal does not complete, remain calm—your funds are not lost. First, check your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank such as local payment, online payment, e-wallet, mobile banking) to confirm whether the transaction went through on their end. Sometimes a transaction is deducted from your wallet but fails to reach alek due to network issues. If your payment provider shows the transaction was successful but your alek balance was not updated, contact our support team immediately with your transaction reference number and a screenshot from your payment provider. We will investigate and manually credit your account if needed. For withdrawals, if funds do not arrive in your account within the expected timeframe, verify the withdrawal is still processing in your alek account history. Bank transfers typically complete within 1-2 hours during business hours. If more than 24 hours have passed, open a support ticket with your withdrawal details.

alek may offer promotional bonuses to new and existing users from time to time. Bonus terms vary depending on the promotion. Typically, a bonus offer includes a playthrough requirement—you must wager the bonus amount or a multiple thereof before you can withdraw winnings from bonus funds. Bonus offers apply to specific games or markets; for example, a bonus might apply only to football markets or live-dealer games, not to slots. Bonuses expire if not used within a set period, often 30 days. Some bonuses exclude certain markets or require a minimum deposit. You will see the terms of any active bonus in the Promotions section of your alek account. Before claiming a bonus, read the full terms to understand the playthrough requirement, expiration date, and any restrictions. If you have questions about whether a bonus applies to a specific market, contact our support team. We never require a deposit for a bonus—any legitimate bonus is credited to your account without additional payment.

alek covers major football leagues and tournaments. We offer markets on Liga 1 Indonesia throughout the season, including match-winner, total goals, and both-teams-to-score markets. We also cover Piala Indonesia, Piala AFF, Piala Asia, and international tournaments such as the Champions League and World Cup when fixtures are scheduled. For each match, we typically offer several market types: match winner (home, draw, away), total goals (over/under), both teams to score (yes/no), and Asian handicap markets. Asian handicap allows you to wager on a match with an effective level playing field, useful when one team is heavily favored. During major tournaments such as Champions League group stage or Piala AFF, we add specialized markets like first goalscorer and correct score. Our football markets are available live during matches—you can place wagers in real time as the match unfolds. For a full list of available matches and markets today, log in to your alek account and navigate to the Sports section.

To contact alek support, log in to your account and navigate to the Help or Support section. You will see options to send a message, report a problem, or view a ticket history. Select the relevant category—for example, "Account issue," "Payment problem," or "Game question"—and describe your issue in detail. Include any relevant information such as transaction reference numbers, the time the issue occurred, or a screenshot if applicable. Submit your ticket and you will receive a confirmation email with your ticket number. Our support team reviews submissions during standard business hours and responds within a reasonable timeframe. For urgent issues such as suspected account fraud, mark your ticket as urgent and our team will prioritize it. You can also check the status of your open tickets at any time through the Support section of your account. If you need immediate assistance outside business hours, check this FAQ or our legal notice and terms pages for additional guidance.