alek Terms of Use

When you open an account on alek, you agree to our terms of use. This document outlines how we operate our platform, what we require from you as a user, and how we handle disputes, account security, and payment processing. Our terms cover account creation, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer through mobile banking, local payment, online payment, and e-wallet, as well as your rights and responsibilities when wagering on Liga 1, Piala AFF, Champions League, and other entertainment offerings on alek.

We at alek are committed to transparent terms that reflect our actual platform practices. This page sets out the conditions under which we provide our sportsbook, casino, and live-dealer services to users in supported jurisdictions. By creating an account and depositing funds, you acknowledge these terms. We encourage you to read this document carefully and contact our support team if any section is unclear.

Our terms are updated periodically to reflect changes in our service offerings or legal requirements. Continued use of alek following any update means you accept the revised terms. We notify users of material changes through your account email or through a notice on the platform.

Your Account on alek

Opening an account on alek requires you to provide accurate information during registration. We ask for your email address, a secure password of your choosing, and your phone number. You must verify both your email and phone number by entering verification codes that alek sends to each. We use verified contact information to secure your account, process withdrawals, and communicate important updates.

You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately. alek will not be liable for losses resulting from unauthorized use if you failed to report suspicious activity promptly. We recommend changing your password regularly and avoiding shared or obvious passwords.

Your account is personal and non-transferable. You may not sell, gift, or assign your account to another person. If we discover account sharing, multiple accounts held by the same person, or accounts used to circumvent our policies, we may suspend or close the account without refunding the balance.

Our deposit and withdrawal policy on alek

alek accepts deposits through multiple payment methods for your convenience. We support mobile e-wallets DANA, e-wallet, mobile banking, local payment, and online payment, which typically process deposits within minutes. We also accept e-wallet and direct bank transfer via mobile banking, local payment, online payment, and e-wallet, though bank transfers may require several hours depending on your bank's clearing schedule. Minimum deposit amounts apply per payment method to align with our payment partners' requirements.

Your deposited funds are credited to your alek balance immediately upon confirmation (for e-wallets) or upon clearing (for bank transfers). Your balance is shared across all alek products—sportsbook markets covering Liga 1 and international football, live-dealer tables, and slot games. You may withdraw your balance at any time, subject to account verification. Withdrawals are processed back to your original deposit method.

We process withdrawal requests subject to standard verification checks. Your account must be fully verified, and the withdrawal amount must comply with any minimum thresholds set by our payment partners. Withdrawal processing times vary: e-wallet withdrawals typically settle within minutes, while bank transfers may require hours depending on receiving bank hours. We do not guarantee specific processing times but work to process all valid withdrawal requests promptly.

Bonus terms and promotions on alek

alek may offer promotional bonuses or welcome incentives from time to time. Any bonus offer we communicate comes with specific terms—such as playthrough requirements, game restrictions, or expiry dates—which we will describe clearly at the time of offer. You are responsible for understanding the conditions before claiming a bonus. We reserve the right to cancel or modify bonus offers at any time.

Bonuses are credited to your account balance but may be subject to restrictions on withdrawal or use. For example, a bonus may be restricted to certain game categories (such as slots) or may require a minimum amount of wagering before you can withdraw it. If you breach bonus terms—such as by withdrawing before meeting playthrough requirements—we may forfeit the bonus and any associated winnings.

Deposit methods

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer via online payment, e-wallet, mobile banking, local payment.

E-wallet processing

Typically settle within minutes during business hours.

Bank transfer processing

May require several hours depending on your bank's schedule.

Withdrawal destination

Funds are returned to the payment method you originally used to deposit.

Wagering, outcomes, and fair play

When you place a wager on alek—whether on Liga 1 football, Piala AFF matches, Champions League fixtures, or any other market—you acknowledge that outcomes are determined by actual events or certified random number generators (for casino games). We do not guarantee any outcome. Winning or losing is determined by chance, skill, or real-world event results, not by alek's choice.

All games on alek use certified random number generators tested by independent laboratories (for slots and casino games) or official match results (for sportsbook markets). No manipulation occurs. However, like all gambling activities, short-term results vary from expected averages. You accept this variance when you wager.

We enforce strict rules against fraud, collusion, or abuse of our platform. If we detect suspicious betting patterns, multiple accounts working together, or attempts to manipulate outcomes, we may void bets, suspend your account, or forfeit your balance. We reserve the right to refuse service to users we believe are engaging in unlawful or fraudulent activity.

Our alek Policies on Disputes and Jurisdiction

alek aims to resolve account or betting disputes fairly and quickly. If you believe an error has occurred—such as an incorrect payout, a missing withdrawal, or a disputed wager—contact our support team with details. We will investigate and respond within a reasonable timeframe. If you remain unsatisfied with our response, you may escalate your complaint through our formal dispute process.

Our services are available only in jurisdictions where local law permits online wagering and gaming. Users are responsible for verifying that their access and use of alek comply with their own jurisdiction's regulations. alek does not knowingly serve users in jurisdictions where online gaming is prohibited. If you access alek from a prohibited jurisdiction, we may suspend or close your account and forfeit your balance.

These terms are governed by the law of the jurisdiction where alek operates. Any disputes arising from your use of alek are subject to the dispute resolution procedures we describe in our full legal notice, accessible through our site footer. By using alek, you consent to these terms and agree to resolve disputes through our specified processes.

Data protection and account security

We at alek maintain industry-standard security practices to protect your personal information and account funds. We use encrypted connections (HTTPS), secure password protocols, and fraud-detection systems. However, no online system is entirely secure. You use alek at your own risk and accept that no absolute security guarantee exists.

Your personal data—name, email, phone number, payment information—is processed in accordance with our privacy policy. We do not sell or share your data with third parties except where required by law or necessary to provide our services (such as sharing payment information with DANA, e-wallet, or your bank to process deposits and withdrawals). We retain your data for as long as your account is active and for a reasonable period afterward for legal compliance.

If alek experiences a data breach or security incident affecting your information, we will notify you promptly and describe the steps we are taking to remedy the situation. We encourage you to monitor your accounts and report any suspicious activity to us immediately.

Changes to our alek terms

We may update these terms at any time to reflect changes in our services, new features, or changes in law. We will notify users of material changes by email or through a notice on the platform. Your continued use of alek following such notice constitutes acceptance of the revised terms. If you do not agree with updated terms, you may close your account and request withdrawal of your balance.

Minor updates—such as clarifications or technical corrections—may be made without advance notice. We encourage you to review our terms periodically to stay informed of any changes. A timestamp at the bottom of our terms page indicates the date of the most recent update.