alek Privacy Policy

This page describes what we collect when you use alek and how we keep that data protected. We at alek collect personal information—your email, phone number, identity documents, and payment details—to create and maintain your account, process deposits and withdrawals, prevent fraud, and comply with applicable law. We take data protection seriously and maintain standard industry practices to secure your information against unauthorized access.

Our privacy practices reflect how alek actually operates. We do not sell your personal data to third parties for marketing purposes. We share payment information with processors like DANA, e-wallet, mobile banking, local payment, online payment, and your bank (e-wallet, mobile banking, local payment, online payment) only to the extent necessary to process your transactions. We may share data with law enforcement or regulatory authorities when required by law or court order. This policy explains what we collect, why, and how you can exercise your rights.

We update this policy periodically to reflect changes in our service or legal requirements. If we make material changes, we will notify you by email. Your continued use of alek following any update means you accept the revised policy. If you have questions about our privacy practices, contact our support team through your account dashboard.

What We Collect on alek

We collect different categories of information depending on how you use alek. When you register, we collect your email address, phone number, and a password of your choosing. These contact details allow us to secure your account, send important notifications, and communicate about transactions. We verify both your email and phone by sending confirmation codes; you must verify both before your account is fully active.

For account verification—particularly for higher betting limits or withdrawal thresholds—we may request identity documents. This may include your national identity card (KTP), passport, or similar government-issued ID. We use these documents only to verify your identity and prevent fraud. We store these documents securely and retain them only for the duration required by law.

We also collect information about your use of alek. Our servers record your login history, the pages you visit, the games or markets you access, and your betting and gaming activity. We use this information to detect fraud, enforce our terms of use, and improve our platform. We do not use this data to profile you for marketing outside of alek.

How we use your data on alek

We use your personal data for specific purposes related to operating alek and providing our sportsbook, casino, and live-dealer services. We use your email and phone to verify your identity, send account notifications, and process withdrawals. We use payment information to process deposits and withdrawals through e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank. We use your betting and gaming activity to detect fraud, enforce our terms of use, and comply with our legal obligations.

We also use your data to improve alek. We analyze how users interact with our platform, which payment methods are most popular, which sports markets (Liga 1, Piala AFF, Champions League) attract the most traffic, and where technical issues occur. This analysis helps us optimize our service. We may contact you occasionally with service updates, but we do not use your data to send unsolicited marketing communications.

Account security

We use your email and phone to verify your identity and protect against unauthorized access.

Payment processing

We share payment information with local payment, online payment, e-wallet, mobile banking, local payment, and your bank to process transactions.

Fraud detection

We analyze your account activity to detect suspicious patterns and prevent unauthorized use.

Service improvement

We analyze user behavior to optimize alek's interface, markets, and payment options.

Third-party processors and international data transfers

We use third-party service providers to operate alek. Our payment processors—including online payment, e-wallet, mobile banking, local payment, online payment, and your bank—handle your payment information directly. We do not process or store payment details on our own servers; instead, we use encrypted connections and payment gateways operated by these providers. Their privacy policies govern how they handle your payment data.

We also use third-party providers for hosting, customer support, and fraud detection. Our servers may be located outside your country. By using alek, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside your jurisdiction. These countries may have different data protection laws than your own. We undertake to apply protections equivalent to those required in our primary jurisdictions whenever possible.

Your Rights and Data Retention on alek

We at alek recognize your right to access, correct, and request deletion of your personal data. You can review and update your email, phone number, and other account information through your alek account settings at any time. If you believe any information we hold is inaccurate, contact our support team and we will correct it.

We retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and detect fraud. After your account is closed, we retain certain data (such as transaction history for tax and regulatory compliance) for the periods required by law. We delete other data upon reasonable request, provided no legal obligation requires us to retain it.

If you wish to close your account and request deletion of your data, contact our support team. We will close your account, process any outstanding withdrawals, and delete your personal data subject to legal retention requirements. Some information (such as transaction records) may need to be retained for regulatory compliance and cannot be deleted.

Security and jurisdiction restrictions on alek

We maintain industry-standard security measures to protect your data. We use encrypted connections (HTTPS), secure password storage, and fraud-detection systems. However, no online system is completely secure. We cannot guarantee absolute protection against all forms of cyber attack or data breach. You use alek at your own risk and accept this inherent limitation.

We operate alek only in jurisdictions where local law permits online wagering. We do not knowingly collect data from users in jurisdictions where such activity is prohibited. If we discover that you are accessing alek from a prohibited jurisdiction, we may suspend or close your account. You are responsible for verifying that your use of alek complies with your jurisdiction's laws.

If we experience a data breach or security incident affecting your personal information, we will notify you promptly by email and describe the steps we are taking to remedy the situation. We encourage you to monitor your account activity and report any suspicious behavior to our support team immediately. You can contact us through your alek account dashboard or by email using the contact information provided in our terms of use.